Aden - Intranet modernization

Aden - Intranet modernization

Service Highlights:

• Increase engagement of Aden’s employees on the intranet 2.0 platform.
• Improve the internal I.T. infrastructure performance.
• Redesign, modernize, and improve the document management U.I. and reduce its complexity.

General Information

International Facility Management Services Company

Founded in Ho Chi Minh City, Vietnam in 1997 by a French entrepreneur, it was established to provide facility management services to companies in Asia. In 1999, Aden expanded to Mainland China and established its Remote Site Division in 2000.

Looking For Solutions To Communicate With All Their Employee

Over 26,000 people are employed by Aden worldwide, with 25 nationalities being represented. The majority of employees (23,000) are based in Mainland China where the company has over 1,000 clients which are served by 34 local branches.

Client’s Challenges

Better internal communications

Aden needed communication hubs for its staff. Corporate information such as memos, staff news and announcements should be stored centrally for quick access at any time from anywhere.

Sharing of resources and best practice

Aden was looking for a virtual workspace where a community could be created to facilitate information storing, sharing, collaborative work and online training content for staff.

Improved customer service

Aden wanted its staff to have access to accurate and consistent information to enhance the level of customer service and

Solutions

Intranet 2.0

We developed an intranet for Aden in 2012 and decided in 2016 to modernize it into a 2.0 version in an effort to reach all of their employees more successfully.

Performance Improvement

We improved the loading speed of the intranet by analyzing the bottlenecks, upgrade components, and streamlined the code base.

Modern Design & Easy to Use

We integrated a new graphic design and reworked the user experience in order to improve the usability of Aden’s intranet.

Redesign Document Manager

We modernized the Document Manager by focusing on the user interface and user experience: reduced the complexity, allowed multiple uploads and updated the permission matrix.

Single Sign-On

SSO allows users to connect with a centralized active directory login and a password, or directly on Aden’s network via WeChat app. This integration into Aden’s Information System significantly increased the adoption of the intranet, removing friction.

WeChat Enterprise connected

We created a WeChat APP with assigned users from active directory groups and intranet menus. Aden members are automatically logged in the app and have direct access to push news. This also significantly improved adoption rate.