Using AI effectively in project & delivery leadership: Clarity, trust, and better decisions

Using AI effectively in project & delivery leadership: Clarity, trust, and better decisions

1.1 Workshop Description

AI has immense potential in delivery environments, but without clarity, it often creates noise, false confidence, and risk. This experience-driven workshop is for senior project and delivery leaders who want to use AI to improve execution quality, decision-making, and stakeholder confidence without adding complexity or breaking governance.

Rather than introducing new tools or parallel processes, we’ll focus on how experienced leaders are embedding AI into existing PMO, ITSM, DevOps, and transformation workflows to create clearer signals, better options, and more consistent communication.

1.2 Why This Workshop?

• Cut Through the Noise: Move beyond AI hype to practical, governance-friendly applications that reduce risk instead of creating it.
• Enhance, Don’t Replace: Learn to use AI to support professional judgment in estimates, risk identification, and delay forecasting.
• Integrate Seamlessly: Discover how to embed AI into your current PMO, ITSM, and DevOps workflows without disruptive new processes.
• Improve Stakeholder Trust: Generate consistent, high-signal communication that builds confidence with executives and teams.

1.3 What We’ll Explore:

1. AI for Enhanced Decision-Making

   1. Supporting estimates and surfacing risks earlier without replacing professional judgment.
   2. Turning fragmented delivery data into clear insights, options, and trade-offs under pressure.
   3. Creating a live, integrated view of portfolio health, resources, and dependencies within governance.

2. AI for Communication & Operational Efficiency

   1. Generating concise, consistent executive updates that improve signal quality without false confidence.
   2. Safely automating routine work like status consolidation, ticket summaries, and follow-ups with human oversight.
   3. A hands-on walkthrough applying AI across analysis, reporting, and practical PMO workflows.

1.4 Who Should Attend?

This workshop is designed for:

• Senior Project and Delivery Leaders
• PMO Directors and Managers
• IT Service Management (ITSM) Leaders
• DevOps and Transformation Leads
• Professionals responsible for portfolio health, stakeholder reporting, and delivery execution.

1.5 Meet Your Host

Gonzague Patinier is an experienced IT consultant with over 30 years of expertise across Thailand and ASEAN. He specialises in IT Service Management, PMO, Agile/DevOps, and Generative AI. Having collaborated with global leaders like IBM, Microsoft, and Computer Associates, Gonzague excels in strategic consulting, coaching, and facilitating organisational transformation. He holds certifications in ITIL, PRINCE2, DevOps, and Prosci Change Management.

A dynamic and approachable leader, Gonzague has a proven track record of empowering individuals and teams while driving innovation and delivering measurable results.

1.6 Outcome

By the end of this 75-minute workshop, you will have practical strategies to:

• Apply AI to sharpen delivery insights and improve decision-making in time-critical situations.
• Automate routine reporting and communication tasks to focus on high-value leadership activities.
• Implement AI-enhanced workflows that align with existing governance and reduce delivery risk.
• Foster greater clarity and trust with stakeholders through AI-supported communication.