Transformation

In a significant shift in its technological strategy, McDonald’s has officially announced the termination of its AI-driven drive-thru ordering system , a project in collaboration with IBM started in 2021. McDonald’s “told franchisees that it’s winding down an AI drive-thru ordering partnership with IBM no later than July 26th, 2024,” McDonald’s stated. This decision will lead to the removal of the technology from over 100 restaurants where the system was being tested. McDonald’s, in its official statement, did not clarify the decision process or metrics used to stop the initiative. It did not even comment on the fact that it was a failure, or a partial success. But consumers tell a different story.

In the rapidly evolving world of artificial intelligence (AI), one particular subset has emerged as a game-changer: generative AI. This technology, which includes LLM models like GPT, has the potential to revolutionize industries across the board, from healthcare to finance, and from education to entertainment. However, like any powerful tool, it can be used for both good and bad. In this blog post, we will delve into the intricacies of how users can make AI do what they want, and the risks associated with this capability.

Generative AI, also known as GenAI that can create new content or predictions based on given data, has been a revolutionary concept in the technology world. However, despite its potential to transform business processes, many companies are reluctant to fully embrace it. This reluctance stems from a variety of concerns and barriers, as revealed by research conducted by IBM, Forrester, BCG, and O’Reilly.

Just recently, we shared an insightful article on the potential pitfalls of choosing the wrong company for integrating Generative Pre-trained Transformer (GPT) . As powerful as this technology can be, it is not devoid of risks and challenges, especially when not properly integrated. Today, we delve deeper into this topic, examining new cases that have come to the surface and further emphasizing the importance of an experienced partner for GPT integration.

As the world leans heavily into digital transformation, one cannot overlook the significant role Artificial Intelligence (AI) plays in this shift. Specifically, the concept of Generative AI has been a game-changer in various sectors, notably in the business landscape. In this post, we delve into the concept of the Generative AI Value Stack, a four-layered system that efficiently incorporates AI into your business.

Artificial Intelligence (AI) has made remarkable strides in the past year, with generative AI standing as one of the most intriguing developments. However, as promising as this technology is, it’s not without its risks. Companies considering the adoption of generative AI should first understand these potential pitfalls.