Hospitality AI Leadership Training

Overview

Participants create reviewed hospitality AI work using synthetic/approved context: service and staff communication drafts, operational improvement ideas, prioritised use cases and a governed pilot brief. Hospitality, privacy, brand, safety and operations owners retain all decisions.

Who should attend

• Role: hospitality leaders, operations, guest-experience and property-management teams.
• Prerequisites: None. Participants bring knowledge of their organisation, market, department and current KPIs.
• Platform access: Either an internal AI corporate platform, a Microsoft 365 Copilot corporate license. Alternatively, a temporary AIM platform can be deployed for the training.
• Delivery context: Facilitated executive workshop. Two 3h workshops deliver in consecutive days (recommended), on the same day, or a week apart.

What you will learn

• Acquire basic prompting skills to leverage AI efficiently.
• Create reviewed hospitality communication and operational-improvement drafts from approved context.
• Prioritise safe hospitality AI use cases and define a governed pilot brief.
• Use AI to accelerate time consuming tasks like roster management, revenue management, online review management.